GROUP discussions

6“It’s very rare to find an effective group coaching environment – The QoE Discussions do just that.” Stewart Bromley, First Direct

In normal times The QoE group discussions provide you with a full day of face to face debate to energise your thinking and give you fresh insights to take back into your organisation. Held six times a year in London they are a non-judgmental, safe environment where you can share your challenges, explore solutions and learn from others.

In these extraordinary times, we’ll be holding these discussions online for a shorter time of 90 minutes, the next being on Tuesday 28 April at 13.00 – 14.30 using Zoom video conferencing.  We all have so many questions about how to manage things as we navigate through this difficult period, sharing concerns and thinking can provide insight and different ways to deal with the many challenges being faced. Our discussions are always friendly, stimulating and informative and that won’t change. The QoE is a PowerPoint free zone and talking before you’ve thought things through is encouraged. Everyone is free to contribute and reflect on others’ comments but look out for some pivotal questions from our panel and your fellow participants.

To join the next meeting please click on the icon below.

It all began back in 1999 when customer experience started to develop. Our approach then was to bring senior leaders and operational leads together to scope the opportunities and challenges. Over the years the debate has continued to evolve, as has the mechanism used to enable participants to maximise the collective learning, not only for themselves but for their company. Booking a place at the table includes a pre and post 30 minute evaluation call with our Discussion Chairman to augment what you take away from the session. Everyone one in The QoE team originally joined us as discussion group participants and still take part in the sessions today.