Regular listeners to ExperienceCast will remember our recent conversation with Phill Hirons on navigating the tensions of employee experience. Phill joins us again to discuss the future for the conference industry, its customers, and employees. As the conversation develops it becomes clear that the industry’s core purpose continues to appeal to its customers, the challenge is how this will be delivered in the short and long term future. Digital technologies will inevitably play a role as it will in many situations, but how do we provide space for the subtle social elements of face to face relationship building. On a more positive note we could see a significant reduction in cost and environmental impact.

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