Over the last nine years Tim has worked as an outcome orientated customer experience programme manager across a diverse range of business to business organisations, including telecommunications, travel, utilities and business supplies. Through customer feedback, Tim delivers deep actionable customer insight and journey mapping that drives growth through increased loyalty and advocacy. Using this insight he also helps teams become more performant through behavioural change.
Tim’s key competencies are
• Strategic customer experience design – developing and implementing award winning customer experience strategies
• Customer feedback and analysis – a proven track record of gathering high quality qualitative and quantitative feedback that delivers actionable insight
• Closed loop activities – developing action plans based on feedback, including customer centric process design; and mentoring teams on how to deliver the desired customer experience
• Employee engagement – developing and implementing tailored strategies to improve employee engagement by making customer experience relevant to the role and skills of the individual
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QoE CX - 8 August London
QoE CX - 12 September London
QoE CX - 18 October London