Rob gained his digital transformation and product management experience in the telecoms and managed services sectors. Having recently completed an MBA, Rob helps organisations maximise the benefits and opportunities provided by digital technology. He specialises in digital strategy, customer experience and business transformation helping organisations to combine all three to deliver sustainable competitive advantage.
Rob has extensive experience of creating buy-in and driving change in large, complex organisations through a combination of senior stakeholder management and detailed end-user insight. The resulting elegant solutions meet the real-world needs of users, deliver significant operational efficiencies and drive forward corporate strategy.
Prior to becoming a digital customer experience guru, Rob got his MSc in Astronautics and Space Engineering where he was lucky enough to meet Neil Armstrong. Although this digital transformation stuff can sometimes be tricky, Rob will be the first to admit that it’s not rocket science.
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QoE CX - 8 August London
QoE CX - 12 September London
QoE CX - 18 October London