Prior to founding The QoE in 2005, Carl’s roles included technical sales, marketing, leadership and brand development with a focus on delivering end to end customer solutions that provided sustainable growth. Originating in engineering his career took him into design, manufacturing, field force, billing and other software industries. During this time Carl demonstrated the ability to interpret customer needs and concepts that enabled projects to realise their full potential.
Lewis has broad commercial experience working across multiple disciplines in both small and large organisations. He initially joined The QoE in 2006 whilst at Lloyds Bank, looking for support in helping back office teams to understand the role they played in delivering the customer experience, and has been a regular contributor to the discussions ever since. In 2015 Lewis joined The QoE team full time.
Over the last nine years Tim has worked as an outcome orientated customer experience programme manager across a diverse range of business to business organisations, including telecommunications, travel, utilities and business supplies. Through customer feedback, Tim delivers deep actionable customer insight and journey mapping that drives growth through increased loyalty and advocacy. Using this insight he also helps teams become more performant through behavioural change.
Rob gained his digital transformation and product management experience in the telecoms and managed services sectors. Having recently completed an MBA, Rob helps organisations maximise the benefits and opportunities provided by digital technology. He specialises in digital strategy, customer experience and business transformation helping organisations to combine all three to deliver sustainable competitive advantage.
Tony’s lifelong purpose is to help people communicate and collaborate more effectively using digital technologies. His research into digital experience and communities led him to join the QoE in 2015, and he brings with him an extensive background in online learning and community development.
Following an educational background in surveying, Ant’s career started in IT sales. Working through from dealer to distributor and finishing in the industry as an Account Manager for Sony, it couldn’t have been more people experience focussed. In the late 90s Ant moved into event management, managing people inside and outside many different conventions across a range of industry sectors.
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QoE CX - 8 August London
QoE CX - 12 September London
QoE CX - 18 October London