The QoE March/April 2016
Thursday 17th March, Full day CX Group Farnborough
Wednesday 23rd March Half day CX Group London
Thursday 14th April, Full day Digital Group Farnborough
We know that conﬁdence plays a key role in creating excellent customer experience, but building conﬁdence is no easy task. Previous discussions at the QoE have revealed that we need a better understanding of how and why we value things in relation to CX, and conﬁdence is no exception.
While businesses seek to grow their own conﬁdence, they often fail to appreciate the value of helping customers develop theirs. But as complexity increases, a customer’s level of conﬁdence is becoming an essential factor in their ability to navigate the business environment successfully.
Businesses who understand the relationship between conﬁdence and CX will be better placed to understand their customers’ needs, differentiate more effectively and reap the beneﬁts. Our March/April discussions will focus on:
- Conﬁdence as a customer outcome
- Conﬁdence in CX as a business approach
- Conﬁdence in how we promote and deliver our service
How could your business beneﬁt from more conﬁdent customers? Join the discussion to ﬁnd out.