THE QUALITY OF EXPERIENCE COMPANY

Red Arrows at The QoE

Posted on 9 Jul 2014 by Deb Bradley

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Brilliant, what a spectacle at The QoE today! As we broke for lunch we were treated to a wonderful display from the Red Arrows as they rehearsed for the Farnborough Air Show using their famous trails that just happen to be the colours of our new website launched today. And they seemed to be shaping a Q, an O and then the E….!  Seriously, just take a look at the stunning formations performed by this amazing group of pilots.

http://www.raf.mod.uk/reds/displays/2014fulldisplaysequence.cfm


The QoE presented at CALL CENTRE EXCELLENCE, LONDON

Posted on 8 Jul 2014 by Carl Lyon

Topics discussed included:

  • Developing the metrics and KPI's used for measuring your contact centres performance for optimum productivity
  • Cost management: ensuring you have the most cost effective contact centre
  • In order to improve your contact centre, you have to understand where you rank and what you are achieving
  • The key to a flawless customer contact strategy is to implement metrics to deliver a true representation of where you rank with customer contact, and where you can improve
  • Misleading metrics: testing your current metrics to understand how accurate your perception of the level of customer service in the contact centre is in order to improve
  • Implementing back up measures to support the metrics and deliver customer experience
  • Using these representations to strategise where you can develop and improve your customer experience plan

http://www.contactcentreexcellence.com/


A Workshop with a difference

Posted on 8 Jul 2014 by Deb Bradley

Wednesday 17th September 2014 at 7pm
The Aviator, Farnborough

If you would like to find out a little more about The QoE and meet some of the team, join us for an evening 'workshop with a difference' when we'll be exploring individualism from a different perspective. through tasty morsels! Contact Antonia to apply for an invitation.

By invitation only
antonia.bradley@theqoe.com

 

 


Why people experience? Surely it’s about customers?

Posted on 7 Jul 2014 by Carl Lyon


TELECOM CEM WORLD CONGRESS 4 - 5 NOVEMBER 2014

Posted on 7 Jul 2014 by Carl Lyon

Thistle Hotel, Marble Arch, London
http://cemcongress.com/

Looking forward to exploring the developing ROI of customer experience, debates on innovation and the future of experience in the digital world. See you in November!

 


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QoE CX - 8 August London
QoE CX - 12 September London
QoE CX - 18 October London