Judging at Experience Awards 2016

UK Employee Experience Awards
4th May 2016 London

UK Financial Services Experience Awards
21st July 2016 London

UK Customer Experience Awards
September 2016 London

UK Digital Experience Awards
November 2016 London

Judge DXA

UK Digital Experience Awards

Park Plaza Hotel, London 27th November 2015

European Communications

Telco of the future - Day in the life of the consumer in year 2020
The Brand Exchange, London 24th November 2015

Judge CXA

UK Customer Experience Awards

Park Plaza Hotel, London 25th September 2015

Judge FXA

UK Financial Services Experience Awards

Park Plaza Hotel, London 8th July 2015

Maritzcx CX Forum 19th April 2015

Queen Elizabeth Olympic Park, London

Judge EXA

Employee Experience Award 27 March 2015

Great Connaught Rooms, London

Customer Experience 14 April 2015


Telecom CEM World Congress 4 - 5 November 2014 

Thistle Hotel, Marble Arch, London

Customer Experience Awards 25 September 2014

Excel London

Telecoms for Smart Grids 22 - 23 September 2014

Marriott Regents Park, London

These two days illustrated the huge potential for helping to drive change in this industry, especially as the rewards are not difficult to identify and quantify. The challenge will be how the utility companies adapt and respond to consumer expectation once the technology is in place. Issues such as billing, home generation, energy efficiency and smart devices will require a very different consumer relationship. However, this new relationship has the opportunity to drive behaviours that can contribute to reducing costs such as peak demand, whilst providing cross and upsell opportunities that currently don’t exist. The other potentially big win will be data, both from an operational and customer insight perspective. As always the key to success will be to prove to consumers and regulators the value that can be gained, and for whom.



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QoE CX - 8 August London
QoE CX - 12 September London
QoE CX - 18 October London