INSIGHTS & EVENTS
POP UP SESSIONS
There are occasions where we need to address issues quickly but without diluting the quality of our response. We can’t guarantee to meet every requirement but customer experience has a habit of presenting opportunities you can’t afford to miss. Whether you’re trying to head off, or minimise the impact of potentially poor experience, or maximise on good ones, we have experienced people who we can call on to pop up in the nick of time.
- The role of IVR in financial services
- Measuring employee experience
- Using behavioural economics
- Adopting social media as an employee engagement tool
WHAT ARE WE UP TO
There’s always something going on. ..
It all starts with a conversation, call, email, link or tweet. Or send us a message, we look forward to hearing from you.
QoE CX - 8 August London
QoE CX - 12 September London
QoE CX - 18 October London